Advance Hardware Replacement
Included
Customer Portal Access
Yes
Device Compatibility
NSa 9250
Email Support
24/7
Escalation Management
Included
Firmware Upgrades
Yes
Knowledge Base Access
Yes
Online Support
24/7
Phone Support
24/7
Product Brand
Sonicwall
Product Name
01-SSC-0032
Remote Troubleshooting
Available
Security Notifications
Real-time
Security Updates
Included
Service Level Agreement (SLA)
Guaranteed
Service Renewal
Optional
Software/Firmware Updates
Included
Support Duration
1-year
Support Type
24x7 Support
Web-based Resources
Comprehensive